Refund & Cancellation Policy
StepOne is committed to providing high-quality services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may apply.
1. Refund Policy
1.1 Refund Eligibility:
Refunds may be issued in the following circumstances:
- If StepOne is unable to deliver the services as agreed upon in the contract due to unforeseen circumstances.
1.2 Non-Refundable Situations:
- Payments for services that have been fully executed or events that have taken place are non-refundable.
- Any expenses incurred for third-party vendors, licenses, or materials are non-refundable.
1.3 Process for Refunds:
- Refund requests must be submitted in writing to info@steponexp.com
- StepOne will review the request and process eligible refunds within 14 business days.
2. Cancellation Policy
2.1 Client-Initiated Cancellations:
- If a client wishes to cancel a project, written notice must be provided at least 10 days before the scheduled start date.
2.2 StepOne-Initiated Cancellations:
StepOne reserves the right to cancel a project due to non-payment, lack of client responsiveness, or unforeseen circumstances.
2.3 Event Cancellations:
- If an event is canceled due to reasons beyond StepOne’s control (e.g., natural disasters, pandemics), cancellation terms will depend on the agreements with clients and vendors.
3. Contact for Refunds & Cancellations
For inquiries related to refunds or cancellations, please contact us at:
Email: info@steponexp.com
