Refund Policy

Refund & Cancellation Policy

StepOne is committed to providing high-quality services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may apply.

Our Services:

We specialize in a range of event and branding solutions, including booth fabrication, corporate events, conferences, family days, on-ground activations, corporate gifting, and merchandise. Additionally, we provide customized solutions tailored to your specific needs to ensure a seamless and impactful experience.

Pricing:

Our pricing is determined based on the scope of work, with services starting from ₹10,000 and ranging up to ₹1-2 crore, depending on requirements.

1. Refund Policy

1.1 Refund Eligibility:
Refunds may be issued in the following circumstances:

• If StepOne is unable to deliver the services as agreed upon in the contract due to unforeseen circumstances.

1.2 Non-Refundable Situations:

• Payments for services that have been fully executed or events that have taken place are non-refundable.
• Any expenses incurred for third-party vendors, licenses, or materials are non-refundable.

1.3 Process for Refunds:

• Refund requests must be submitted in writing to info@steponexp.com
• StepOne will review the request and process eligible refunds within 14 business days.

2. Cancellation Policy

2.1 Client-Initiated Cancellations:

• If a client wishes to cancel a project, written notice must be provided at least 10 days before the scheduled start date.

2.2 StepOne-Initiated Cancellations:
StepOne reserves the right to cancel a project due to non-payment, lack of client responsiveness, or unforeseen circumstances. 

2.3 Event Cancellations:

• If an event is canceled due to reasons beyond StepOne’s control (e.g., natural disasters, pandemics), cancellation terms will depend on the agreements with clients and vendors.

3. Contact for Refunds & Cancellations

For inquiries related to refunds or cancellations, please contact us at:
Email: info@steponexp.com